Assessment Task 1BSBMGT502 Manage people performanceAppendix 1: Employee position descriptionPosition Description Job title: Customer Service Representative Date: Job level: Reports to: Manager Homewares Department/division: Hardware and home products Summary of position Provide expert advice to customers on hardware and homewares products, process sales and refer sales to checkout staff. Essential job requirements • Determine customer needs. • Provide expert advice to customers. • Take and process orders. Required competence/education What are the minimum competence/educational requirements for this position? Competence Level/standardProduct knowledgeCustomer focusAbility to describe the use of each product; (on rare occasions, where necessary) able to refer to others on team with more expert knowledge and with minimal inconvenience to customer.Can develop rapport, inspire confidence: Up-sell and cross-sell when appropriate to meet customer’s needs,Point-of-sale technologyLearning and developmentAble to complete and process orders within two minutes.Expected to take a self-directed and continuous approach to learning on- and off-the-job in consultation with managementHealth, safety. security and environmentCan follow relevant policies and procedures for WHS, recordkeeping and financial procedures, sustainability policies and procedures.Physical requirements Must be able to stand for four-hour shifts; minima! lifting: 20 kg.Mental requirements N/AEquipment used Cornputer/point-ofsale terminal, telephone, forklift, fax machine, power tools.EISSMGT502 Manage people performancePage 4 of 7
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